Hepatitis NSW
MS Teams Training – Getting the most out of core applications
Accuteque were privileged in 2021 to be asked by one of our existing clients to share our tips and tricks on getting the most out of MS Teams. Hepatitis NSW had begun to use teams in earnest when its team had to start working from home at the beginning of COVID-19, and through a previous engagement had noticed our fluency with the application. They wanted to get some of that!
About Hepaptitis NSW
Hepatitis NSW are a not-for-profit charity started by the hepatitis community with the goal of a world free of Viral hepatitis.
They provide information, support, referral and advocacy for people affected by viral hepatitis in NSW. With only a small team of 16 permanent staff and up to 40 casual staff, they provide workforce development and education services both to prevent the transmission of viral hepatitis and to improve services for those affected by it. They strive to be representative of people affected by viral hepatitis and work actively in partnership with other organisations, their volunteers, and with the affected communities themselves to bring about improvements in quality of life, information, support and treatment, and to prevent hepatitis B and C transmission.
What was required
The initial brief for the training was quite broad and loosely identified the need to better understand the features and capabilities of MS Teams that could help Hepatitis NSW to make more effective use of current assets. There was additional desire to better understand how SharePoint, OneDrive and MS Teams worked together, how they could implement workflows and were there other tools, such as OneNote that could improve work effectiveness generally based on our gleaned knowledge of how the team worked.
What we did
Successful training requires alignment around learning goals and outcomes. So we worked collaboratively with the attendees in a short session to drill down to the details of what the team were looking for. As a result, and because we were delivering the training remotely, we all agreed that a series of 2 hour sessions would be more effective than a full day. It would also give attendees the opportunity to reflect on what was learnt, apply the learnings, and run a Q&A session at the start of the next training.
We developed a fluid agenda that we modified based on each week’s feedback and areas of interest. Over a month we delivered the following sessions:
Session 1
- Tips and Tricks 30-40 mins
- Surveys and Forms 30-40 mins
- Deep Dive Tech Support into Channels and SharePoint 30 mins
Session 2
- More Tips and Tricks 30-40 mins
- Workflow and Automation in Teams 30-40 mins
- MS Stream 30-40 mins
Session 3
- SharePoint vs Teams 30-40 mins
- Breakout Rooms and Teams vs Zoom Meetings 30-40 mins
- OneNote 30-40 mins
We also discussed the way a company interacts with its people and how they connect. And worked through a matrix of which tool and when to meet the right communication tone. All sessions were recorded using MS Teams so that attendees could go back and review the recording or transcripts at their leisure.
The Result
Each training session was well received, and we discussed and agreed what would be covered in the next session. Where possible, training scenarios were made relevant to specific Hep NSW processes so that the tips and tricks were easily implemented. Post the training, attendees spent time reviewing the tools and applying easy wins to their organisation.
Hepatitis NSW responded positively to the training with one attendee saying “… it’s the best training I’ve received, it was focused, presented in an accessible way and fun. “
Additionally, “There are many things I liked about the training; the consultative approach in developing the training – that we were listened to about what we knew we wanted to learn as well as being provided with training in aspects of Teams that Accuteque have found useful. This made all the training we received relevant to HNSW. The personable and enthusiastic delivery of the training made all of it engaging and accessible. I would have no hesitation in recommending Accuteque.”
All of the training packs, recordings and transcripts were packaged and made available to the attendees for ongoing use and reflection. Their intent is to use the training as a spring board for improved automation and efficiency.