Meet our team of specialists across the organisation.

Caroline Patton

Caroline Patton

Managing Director and CEO

Caroline is the founder, CEO and Managing Director of Accuteque and The AVR Lab. Caroline has built the Accuteque business since 2003 with a focus on helping reshape other businesses, enabling them to be more sustainable. Caroline has consulted at senior levels in ​multi-national companies and is a specialist in Business Strategy, Organisational design, Operating rhythms, IT Solution Sourcing & Delivery. She is passionate about delivering quality outcomes and providing people with a positive experience when it comes to change and transformational programs.

Caroline is an active community member with a passion for putting back into the community supporting.  She is currently a board member of The Patton Group, Volunteers Sunshine Coast; and is a Business Advisory Member at La Trobe University.

Michelle Prosser-Roberts

Michelle Prosser-Roberts

Head of Operational Excellence

Michelle heads Accuteque’s Operational Excellence Division and has had an extensive career in many fields including Agile Delivery, Business Architecture, IT Management, IT Delivery, Quality Management, Process Improvement and Marketing. She has experience across a number of industries including Banking, Utilities, Insurance, Not-for-Profit and IT Outsourcing. She embodies our Values and wants to make a positive difference in every engagement.

Michelle brings energy and passion to every project she undertakes, embodies servant leadership and leads by example to coach and inspire her team. When she is not working you might find a paintbrush, a cookbook or a cocktail in her hand as she pursues her personal passions.

Tanushree Parial

Tanushree Parial

Head of Quality Assurance

Tanu is our Head of Quality Assurance, and is a technology leader with over 22 years of industry experience. She has proven experience building, transforming and leading technology teams. Her ability to bring people together to solve problems, along with her technology delivery experience across domains, adaptability and cross-cultural competence are the unique strengths that help her to deliver business outcomes.

Tanu has proven experience in delivery of pragmatic technology solutions to solve complex business problems. She can bring in practices and tools from across the global industry, to help customers and colleagues adapt to each new challenge and disruptor in the business and technology landscape.

Vy Pham

Vy Pham

Quality Assurance Practice Lead

Vy is our Quality Assurance Practice Lead and has been at Accuteque for 11 years. She is a highly skilled CSTP certified, Quality Assurance consultant who has experience across a diverse range of industries including Banking and Finance, Infrastructure, Utilities, Leisure and Gaming, Information Technology, Telecommunication, Insurance and Superannuation. She has been a key test team member in several transformation projects and has been instrumental in leading UAT teams.

Vy is a great team player known for her reliability and strong work ethic. Aside from working Vy enjoys spending time with family and friends, and baking for them.

Mary Batzakis

Mary Batzakis

Senior Associate

Mary is a Senior Associate in our Quality Assurance team. She has a Bachelor of Applied Science (Mathematics) at RMIT University and is a seasoned IT consultant with over 10 years in testing. She has a diverse industry background, having worked in Telecommunications, Insurance, Government and Education. ​Mary thrives in challenging and stimulating environments and enjoys this opportunity to utilise and further enrich her knowledge while part of the Accuteque team.

In her spare time Mary enjoys exploring in nature with her three young children, cooking and recently discovered an interest in wellbeing and health.

Doug Stone

Doug Stone

Test Manager

Doug is a Test Manager/Automation Architect in our Quality Assurance Team. He has been in various IT roles for over 20 years including: operational support; project management; software architecture; and testing. Doug is passionate about software Quality Engineering and has had lead roles in improving quality processes in large organisations from a range of industry sectors. Doug is readily able to work in fast paced environments with rapid and constant change.

Doug’s duality in communicating with people across technical and business backgrounds, and different organisational levels is one of his biggest strengths. Away from work, Doug also enjoys spending time outside, either in the bush, on his hobby farm or on the cricket field.

Callum McKinlay

Callum McKinlay

Test Manager

Callum is a Test Manager in our Quality Assurance Team. He has vast experience in Test Management across projects within the Banking, Energy, Superannuation, Postal, Consumer Retail, Finance and Insurance sectors. Callum has a comprehensive business and technical analysis skill set with considerable expertise in requirements analysis and test strategy development.

Callum is able to positively contribute to the Accuteque team collaboration and co-creation value through his personal values of empathy, integrity, being an active listener, keeping an open mind and being respectful to others. In his spare time Callum enjoys golf, and family activities. He is a retired martial artist having attained black belt in Shao Chi Chuan Kung Fu, and now aspires to take up a gentler martial form like Tai Chi to maintain healthy body and mind.

Elizabeth Tzikas

Elizabeth Tzikas

Program Director

Elizabeth is a Program Director in our Operational Excellence division. She is a commercially-minded senior consultant and program manager, who has delivered numerous programs, both business and technology, in the insurance, banking, superannuation, utilities, not for profit and telecommunications industries.

Elizabeth is a highly motivated, competent and proactive leader focused on delivering business outcomes through great stakeholder and team engagement. ​She is a passionate, energetic, curious, collaborative and a genuine leader who connects and empowers people and teams to successfully deliver large programs of work.  ​Elizabeth is highly regarded for her understanding of business challenges and being able to relate concepts to both technical and business stakeholders while driving required outcomes for organisational success.​

Theresa McDonough

Theresa McDonough

Project Manager

Theresa is a Project Manager in our Operational Excellence Team. She is highly experienced in the Financial Services Industry including Insurance, Banking, Health and Wellbeing. She is known for her empathetic, accountable, and reliable approach to deliver change via successful project delivery.

Theresa is a caring leader and team player; she loves to create and work in a vibrant culture. She is a life-long learner, always looking for uplift, efficiencies and savings. In her spare time Theresa enjoys spending time with her family and friends, walking and swimming at the beach and watching the beautiful sunset.

Michael Quarmby

Michael Quarmby

Technical Project Manager

Michael is a Technical Project manager in our Operational Excellence team. He has experience working as a pro-active and talented delivery leader who has a successful track record for business and technical programs. Michael’s leadership in projects has resulted in high quality deliveries and exceptional stakeholder engagement.

When he is not working you will find him spending time with family, listening to music, planning trips away &/or fishing.

Pournami Varma

Pournami Varma

Scrum Master

Pournami is a Scrum Master in our Operational Excellence team. She has over 15 years’ experience in Project management and over 7 years’ as a Scrum Master, and is very knowledgeable and familiar with the IT industry. She is highly skilled in Agile methodologies, and is passionate about building capable teams that she continues to support and empower.

Away from work, Pournami enjoys music, travelling, walking, reading and dancing. When not at her desk, Pournami is busy in the garden and spends time relaxing with her beautiful children. The one and only concert that she has been to was a south Indian classical concert by KS Chitra.

Joice Gajen

Joice Gajen

Senior Associate

Joice Gajen is a Senior Associate in our Quality Assurance Team. Joice has over 10 years’ experience in testing in various industry’s including creative production and automotive technologies. She has strong functional and non-functional testing and QA knowledge and has working experience in manual and system test phases.

Joice has great teamwork and collaborative skills which positively contribute to achieving successful client outcomes. Joice also enjoys exploring the nature with her family , singing  and love baking.

Arlene Pleasance

Arlene Pleasance

Enterprise Architect

Arlene is a dynamic and dedicated Enterprise Architect who is part of our Operational Excellence team. She is very passionate about Design Thinking, Business Transformation, and Cloud Technology is the Operational Excellence space. Arlene is a great leader with lots of experience leading technical teams to deliver innovative client solutions to meet client needs.

Arlene recently completed a Master of Business Administration – Executive from RMIT and proves that there is always an opportunity to challenge yourself and learn new skills. In her spare time, Arlene can be found at a rodeo, inventing new things or at a rural market. She loves home renovations and small living “tiny house” design. She also belongs to a quilting guild where she makes quilts that are given to parents of sick children at the Ballarat hospital.

Sumi Verma

Sumi Verma

Test Lead

Sumi is a Test Lead in our Quality Assurance Team. She is highly experienced with over 17 years working in various sectors including Banking, Insurance & Testing Technologies. She has great T-shaped skills that come from managing teams and iteration management.

Sumi enjoys coaching and mentoring others in her teams, and is highly responsible and dedicated to delivering positive outcomes. She has in-depth knowledge of Agile and supports  solution driven approach. If not working , Sumi would be found outdoors running /walking or biking . She loves yoga and spending time with her family.

Mukta Joshi

Mukta Joshi

Senior Test Analyst

Mukta is a Senior Test Analyst in our Quality Assurance division. She is an experienced and hands on Tester / UAT / Hybrid, with a Bachelor of Engineering (Computer Science) from the University of Pune in India. Mukta has a background in the banking, energy industries, different consulting industries, and is great at adapting to different workplace environments.

Skilled in both agile and waterfall methodologies, she has worked on variety of projects. She is enthusiastic, proactive, self-motivated team player with excellent communication skills. She is passionate about delivering a great quality product to client while working as a consultant over the 12+ years.

In her spare time, Mukta enjoys reading, watching movies with her family and experimenting in the kitchen for her two young children.

Lakshmi Suresh

Lakshmi Suresh

Senior Test Analyst

Lakshmi is a highly skilled Senior Test Analyst in our Quality Assurance Team. She has over 15 years experience in software testing Coupled with 7 years in Software development. Her Area of Expertise is Finance (Banking, Insurance & Cards) in both the Australian Public Service and Private Sectors. She loves working on Technical components both in Mainframe and Web interface.
She has demonstrated a fantastic track record in agile environments.

Boasting excellent verbal and written communication skills she has been recognized for her outstanding people skills for her willingness to help, mentor and share knowledge with others. Lakshmi also enjoys dress making, gardening and cooking with South Indian Vegetarian recipes which you can view here.

Sarah Phung

Sarah Phung

Senior Test Analyst

Sarah is a Senior Test Analyst in our Quality Assurance Team with more than 10 years of IT testing experience. She is has extensive experience in the government, entertainment and IT consulting sectors. Sarah enjoys new challenges and thrives in a fast paced environment.

Sarah is passionate about focusing on the end user and ensuring testing results in a better quality and overall user experience. She also enjoys travelling overseas to explore different cultures and lifestyles away from work.

Tony O'Brien

Tony O'Brien

Business Analyst

Tony is a Business Analyst in the Operational Excellence team and contributes to the successful day-to-day operations of The AVR Lab. Tony has a Masters of Business & Technology degree from UNSW and is a talented web developer. Valued for his strategic thinking and planning, Tony is also highly skilled in project management and business analysis.

Tony enjoys a Sunday afternoon lunch in a beer garden yet to be discovered. And as a true Queenslander, Tony loves State of Origin matches.

Peter Cordwell

Peter Cordwell

Business Analyst

Peter is a Senior Business Analyst in our Operational Excellence team. He is an IT professional with nearly a decade of experience specialising in mobile deployed applications, Point of Sale, project delivery, cyber uplift and cloud-based, end user computing. He is an accomplished technical and analytical leader delivering complex and challenging solutions with experience in the Aviation, Government, Not-for-Profit and Retail sectors. ​

He is skilled in iterative release management under the Agile framework and leading and mentoring cross-functional teams of different Agile maturities to evolve their values, practices and culture. He is passionate about negotiating with stakeholders to help realise their digital visions, always with security and privacy in front of mind.​ Peter enjoys cooking what he has grown in his garden and takes inspiration for these dishes from the countries he has visited. He is teaching himself Spanish and Python, and thinks there is no greater joy than sitting down with a glass of red and listening to a record with his wife.

Naina Seth

Naina Seth

Test Engineer

Naina is a Test Engineer in our Quality Assurance team. She has extensive experience working in the Healthcare and Financial services industries as a Test Analyst. She is an enthusiast about test process improvement with agile delivery. She has a keen eye on customer satisfaction and focusing in out of the box approach.

Naina is proficient in performing Functional, Regression, Exploratory, UI and End-to-End testing. Her cross-functionality in the testing space makes her a valuable member of our team. Away from work, Naina loves spending quality family time, gardening, weekend trips and some fun video content creation.

Mathew Heath

Mathew Heath

Test Analyst

Mat is a Senior Test Analyst within our Quality Assurance Team. He has extensive experience within Financial Services spanning 25 years across all facets of Lending, Insurance and Legislative compliance. Mat is passionate about technology and its use to improve personal and professional lives. In prior roles he has developed technical financial solutions to simplify end user compliance.

His exposure to a wide range of complex business problems provides the ability to translate requirements into a well considered solution. Mat holds a Diploma Of Business (Finance and Banking) and in his private time finds any opportunity to break out the power tools.

Louise Shaw

Louise Shaw

Test Analyst

Lou is a Test Analyst in our Quality Assurance team. She has extensive experience in testing in industry’s including credit cards, superannuation and investments. Lou enjoys learning new skills and processes, and is cross-skilled in several other business ventures. She enjoys working as part of a team and meeting new people which means fitting right in with the wider Accuteque team.

Originally from the UK, Lou moved to Australia in 2007 and has enjoyed many different experiences on both a professional and personal level, overcoming many challenges that come with emigrating and raising children without family around to support and rely on.  An active community member – campaigning for local amenities in a new suburb, fund raising and sitting on her children’s school council, you will find Lou doing anything from the household chores through to building houses during her spare time, with the occasional body board session or dog walk in between.

Claire Bascombe

Claire Bascombe

Finance Officer

Claire is our Finance Officer. Originally from the UK, Claire moved to Australia with her husband permanently in 2002. She has been working in her own bookkeeping business for the last 16 years with a vast array of clients from plasterers to financial advisors to cafes. Claire has a HND qualification in Business and Finance in Tourism from the UK. She has had ties to Accuteque through its inception, which makes it full circle to have her as part of our team.

Claire is a Xero Advisor and is highly skilled in relationship management, managing various stakeholders, has good communication skills and is tech savvy. Claire was Treasurer of Nippers at her local surf club for 7 seasons and volunteers as an official at surf lifesaving carnivals that her daughter competes in regularly. She enjoys going to the beach, skiing on the slopes and spending time with the family dog Naeco (ocean backwards!).

Olivia Fenton

Olivia Fenton

Junior Associate

Olivia is part of the Business Support Unit and provides Marketing and HR support to the wider team. She recently graduated with a double degree in Marketing and Business from Monash University. She has previous experience in marketing at professional services and consulting firms. Olivia is passionate about providing value to our clients, and learning from the experienced Accuteque team to further her skills and knowledge across many areas of the business.

In her spare time Olivia enjoys going hiking around Victoria. playing netball to keep active and reading.