Meet our team of specialists across the organisation.
Caroline Patton
Managing Director and CEO
Caroline is the founder, CEO and Managing Director of Accuteque and The AVR Lab. Caroline has built the Accuteque business since 2003 with a focus on helping reshape other businesses, enabling them to be more sustainable. Caroline has consulted at senior levels in multi-national companies and is a specialist in Business Strategy, Organisational design, Operating rhythms, Risk Management, IT Solution Sourcing & Delivery. She is passionate about delivering quality outcomes and providing people with a positive experience when it comes to change and transformational programs.
Caroline is an active community member with a passion for putting back into the community supporting. She is currently a board member of The Patton Group, Volunteers Sunshine Coast; and is a Business Advisory Member at La Trobe University.
Michelle Prosser-Roberts
Head of Operational Excellence
Michelle heads Accuteque’s Operational Excellence Division and has had an extensive career in many fields including Agile Delivery, Business Architecture, IT Management, IT Delivery, Quality Management, Process Improvement and Marketing. She has experience across a number of industries including Banking, Utilities, Insurance, Not-for-Profit and IT Outsourcing. She embodies our Values and wants to make a positive difference in every engagement.
Michelle brings energy and passion to every project she undertakes, embodies servant leadership and leads by example to coach and inspire her team. When she is not working you might find a paintbrush, a cookbook or a cocktail in her hand as she pursues her personal passions.
Tanushree Parial
Head of QA and Cyber Services
Tanu is our Head of Quality Assurance and Cybersecurity services, and is a technology leader with over 22 years of industry experience. She has proven experience building, transforming and leading technology teams and is certified in PRINCE2, Agile, Test Management and Cybersecurity. Tanu will bring along her expertise in Cybersecurity Risk. Her ability to bring people together to solve problems, along with her technology delivery experience across domains, adaptability and cross-cultural competence are the unique strengths that help her to deliver business outcomes.
Tanu has proven experience in delivery of pragmatic technology solutions to solve complex business problems. She can bring in practices and tools from across the global industry, to help customers and colleagues adapt to each new challenge and disruptor in the business and technology landscape.
Vy Pham
Quality Assurance Practice Lead
Vy is our Quality Assurance Practice Lead and has been at Accuteque for 11 years. She is a highly skilled CSTP certified, Quality Assurance consultant who has experience across a diverse range of industries including Banking and Finance, Infrastructure, Utilities, Leisure and Gaming, Information Technology, Telecommunication, Insurance and Superannuation. She has been a key test team member in several transformation projects and has been instrumental in leading UAT teams.
Vy is a great team player known for her reliability and strong work ethic. Aside from working Vy enjoys spending time with family and friends, and baking for them.
Mary Batzakis
Senior Associate
Mary is a Senior Associate in our Quality Assurance team. She has a Bachelor of Applied Science (Mathematics) at RMIT University and is a seasoned IT consultant with over 10 years in testing. She has a diverse industry background, having worked in Telecommunications, Insurance, Government and Education. Mary thrives in challenging and stimulating environments and enjoys this opportunity to utilise and further enrich her knowledge while part of the Accuteque team.
In her spare time Mary enjoys exploring in nature with her three young children, cooking and recently discovered an interest in wellbeing and health.
Arlene Pleasance
CSO/CIO/CTO and Enterprise Architect
Arlene is a dynamic and dedicated Enterprise Architect who is part of our Operational Excellence team and is the CSO/CIO/CTO at Accuteque. She is very passionate about Design Thinking, Business Transformation, IT Change and Transformation, and Cloud Technology in the Operational Excellence space. Arlene is a great leader with lots of experience leading technical teams to deliver innovative client solutions to meet client needs.
Arlene has an Executive Master of Business Administration (EMBA) from RMIT and proves that there is always an opportunity to challenge yourself and learn new skills. She has several qualifications including ISC2 Cyber Security Certified, SAP Architect, IBM Architect Certified, Prince 2 Pracitioner, LUMA Practitioner, PMP Certified, Microsoft Azure Certified.
Elizabeth Tzikas
Program Director
Elizabeth is a Program Director in our Operational Excellence division. She is a commercially-minded senior consultant and program manager, who has delivered numerous programs, both business and technology, in the insurance, banking, superannuation, utilities, not for profit and telecommunications industries.
Elizabeth is a highly motivated, competent and proactive leader focused on delivering business outcomes through great stakeholder and team engagement. She is a passionate, energetic, curious, collaborative and a genuine leader who connects and empowers people and teams to successfully deliver large programs of work. Elizabeth is highly regarded for her understanding of business challenges and being able to relate concepts to both technical and business stakeholders while driving required outcomes for organisational success.
Pournami Varma
Scrum Master
Pournami is a Scrum Master in our Operational Excellence team. She has over 15 years’ experience in Project management and over 7 years’ as a Scrum Master, and is very knowledgeable and familiar with the IT industry. She is highly skilled in Agile methodologies, and is passionate about building capable teams that she continues to support and empower.
Away from work, Pournami enjoys music, travelling, walking, reading and dancing. When not at her desk, Pournami is busy in the garden and spends time relaxing with her beautiful children. The one and only concert that she has been to was a south Indian classical concert by KS Chitra.
Sandra Willers
Principal Consultant
Sandra is a Principal Consultant and has held senior technology and business roles in large enterprises across various industries (Primary Industry, Telecom, Health/General Insurance and Superannuation). She has a broad and rich experience to draw on to help our clients deal positively with business challenges and transformation. Sandra has strong Corporate and IT governance experience, supported by Program and Project Management, Risk Management and Assurance.
Sandra is passionate about helping organisations achieve great business outcomes through pragmatic improvements.
Doug Stone
Test Manager
Doug is a Test Manager/Automation Architect in our Quality Assurance Team. He has been in various IT roles for over 20 years including: operational support; project management; software architecture; and testing. Doug is passionate about software Quality Engineering and has had lead roles in improving quality processes in large organisations from a range of industry sectors. Doug is readily able to work in fast paced environments with rapid and constant change.
Doug’s duality in communicating with people across technical and business backgrounds, and different organisational levels is one of his biggest strengths. Away from work, Doug also enjoys spending time outside, either in the bush, on his hobby farm or on the cricket field.
Joice Gajen
Senior Associate
Joice Gajen is a Senior Associate in our Quality Assurance Team. Joice has over 10 years’ experience in testing in various industry’s including creative production and automotive technologies. She has strong functional and non-functional testing and QA knowledge and has working experience in manual and system test phases.
Joice has great teamwork and collaborative skills which positively contribute to achieving successful client outcomes. Joice also enjoys exploring the nature with her family , singing and love baking.
Mukta Joshi
Senior Test Analyst
Mukta is a Senior Test Analyst in our Quality Assurance division. She is an experienced and hands on Tester / UAT / Hybrid, with a Bachelor of Engineering (Computer Science) from the University of Pune in India. Mukta has a background in the banking, energy industries, different consulting industries, and is great at adapting to different workplace environments.
Skilled in both agile and waterfall methodologies, she has worked on variety of projects. She is enthusiastic, proactive, self-motivated team player with excellent communication skills. She is passionate about delivering a great quality product to client while working as a consultant over the 12+ years.
In her spare time, Mukta enjoys reading, watching movies with her family and experimenting in the kitchen for her two young children.
Tony O'Brien
Business Analyst
Tony is a Business Analyst in the Operational Excellence team and contributes to the successful day-to-day operations of The AVR Lab. Tony has a Masters of Business & Technology degree from UNSW and is a talented web developer. Valued for his strategic thinking and planning, Tony is also highly skilled in project management and business analysis.
Tony enjoys a Sunday afternoon lunch in a beer garden yet to be discovered. And as a true Queenslander, Tony loves State of Origin matches.
Naina Seth
Test Engineer
Naina is a Test Engineer in our Quality Assurance team. She has extensive experience working in the Healthcare and Financial services industries as a Test Analyst. She is an enthusiast about test process improvement with agile delivery. She has a keen eye on customer satisfaction and focusing in out of the box approach.
Naina is proficient in performing Functional, Regression, Exploratory, UI and End-to-End testing. Her cross-functionality in the testing space makes her a valuable member of our team. Away from work, Naina loves spending quality family time, gardening, weekend trips and some fun video content creation.
Claire Bascombe
Finance Officer
Claire is our Finance Officer. Originally from the UK, Claire moved to Australia with her husband permanently in 2002. She has been working in her own bookkeeping business for the last 16 years with a vast array of clients from plasterers to financial advisors to cafes. Claire has a HND qualification in Business and Finance in Tourism from the UK. She has had ties to Accuteque through its inception, which makes it full circle to have her as part of our team.
Claire is a Xero Advisor and is highly skilled in relationship management, managing various stakeholders, has good communication skills and is tech savvy. Claire was Treasurer of Nippers at her local surf club for 7 seasons and volunteers as an official at surf lifesaving carnivals that her daughter competes in regularly. She enjoys going to the beach, skiing on the slopes and spending time with the family dog Naeco (ocean backwards!).
Olivia Fenton
Junior Associate
Olivia is part of the Business Support Unit and provides Marketing and HR support to the wider team. She recently graduated with a double degree in Marketing and Business from Monash University. She has previous experience in marketing at professional services and consulting firms. Olivia is passionate about providing value to our clients, and learning from the experienced Accuteque team to further her skills and knowledge across many areas of the business.
In her spare time Olivia enjoys going hiking around Victoria. playing netball to keep active and reading.