Manningham City Council
IT & Digital Strategy Review
Manningham City Council (MCC), based on the northern fringe of Melbourne, delivers over 100 different services to a community with a unique blend of city and country.
A new CEO of MCC had taken the pulse of the council and had identified systems operating in isolation, overarching bureaucracy and lack of management information.
The drivers for change included cost containment, improved frontline service, increased efficiency and increased leadership capability. The new CEO also identified a need for increased support for the CEO role to enable more external facing work to take place.
What we did
Accuteque was engaged to assess the alignment of the IT and Digital Communication strategies in conjunction with the 5 Year Council Plan.
As part of this work we undertook a situation analysis to understand the status quo and then facilitated strategic planning workshops to define objectives and actions to deliver on the program.
We also completed an IT Health-check for MCC in relation to the new IT and Digital Strategy.
This engagement was aimed to focus on the foundations of the IT and Digital Communications Service Unit offerings and examine how the two could align plans, processes, skills and services in order to deliver on MCC’s overall technology strategy and Council Plan.
What we achieved
The Accuteque team facilitated collaborative strategy sessions to create a shared vision, organisational strategy and common goals.
We recommended establishing a shared services framework and culture to deliver excellence in customer service and meet the organisational strategy.
The Health Check also identified an number of areas for improvement and we developed a roadmap and go to market strategy for end of life technology.
A key recommendation was the establishment of a Project Management Office to provide guardrails and better support the implementation of the roadmap. Accuteque helped to establish the PMO and MCC went on to deliver on the roadmap and today is considered a leader in technology in the Local Government sector.
To find out how Accuteque can help create alignment through a strategic review click here